Privacy Policy

This Privacy Policy describes how Opal Systems Inc. ("Opal," "we," "us") collects, uses, and shares personal information in connection with our website and software platform (the "Services").

1. Information We Collect

Information you provide:

• Account information: name, email address, phone number, company name, job title
• Billing information: billing address and payment details (processed by our payment processor; we do not store full card numbers)
• Content you submit through the Services, which may include information about your business's clients and prospects ("Customer Data")
• Communications with us, including support requests

Information collected automatically:

• Usage data: features used, actions taken, timestamps
• Device and log data: IP address, browser or client type, operating system
• Cookies and similar technologies on our website, used for authentication, preferences, and analytics

Call recordings and transcriptions: When customers use our communication features, calls may be recorded and transcribed at the customer's direction. The customer, not Opal, determines whether and when recording occurs and is responsible for obtaining required consents. Opal processes this data on the customer's behalf.

2. How We Use Information

We use personal information to:

• Provide, maintain, and improve the Services
• Process transactions and manage subscriptions
• Communicate with you about the Services, including support and service announcements
• Monitor usage, secure the Services, and prevent fraud and abuse
• Comply with legal obligations

We do not sell personal information, and we do not use Customer Data to market to your clients.

3. How We Share Information

We share personal information only with:

• Service providers who process data on our behalf (e.g., cloud hosting, payment processing, telephony, analytics), bound by confidentiality obligations
• Third parties you direct us to connect with, such as insurance carriers, when you use integration features
• Legal and safety recipients, when required by law or to protect rights, safety, or the integrity of the Services
• Successors in connection with a merger, acquisition, or sale of assets, with notice to affected users

4. Data Retention

We retain personal information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Customer Data is deleted or returned upon verified request following account closure, subject to legal retention requirements.

5. Security

We use administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit, access controls, and audit logging. No system is perfectly secure; please use strong, unique credentials.

6. Your Choices and Rights

• You may access, update, or correct account information through your account settings or by contacting us.
• You may opt out of marketing emails via the unsubscribe link in any such email.
• Depending on your jurisdiction, you may have rights to access, delete, correct, or port your personal information, or to object to or restrict certain processing. To exercise these rights, contact us at the address below. We will verify your request and respond as required by applicable law.

If your personal information was submitted to us by one of our customers (for example, as part of their Customer Data), please direct requests to that customer; we will assist them in responding.

7. Children

The Services are for business use and are not directed to individuals under 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a revised "Last updated" date and, for material changes, provide notice through the Services or by email.

Contact

Opal Systems Inc.
453 S 600 E, St. George, UT 84770
support@opalnetworks.org